GENERAL TERMS AND CONDITIONS SUN AND SANDALS TOURS

1. RESERVATIONS AND PAYMENTS

1.1 Reservations can be made by contacting The Reservations Department, Sun and Sandals Tours Southern Africa and affiliate website partners, hereafter referred to as the Company, through the central reservations centre in Johannesburg South Africa. To reserve flights, accommodation and tours, weddings and events we need full passenger names as they appear in Passports of passengers.

1.2 Tours and Travel as well as all Wedding Services are booked and confirmed only on receipt of a 30% advance payment of the basic program rate there are, however, some exceptions of suppliers and operators who require a deposit of up to 50%. This advance payment is due within 48 hours of confirming the arrangements. There shall be no binding contract until the advance payment has been received by the Company. Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When the Company receives your advance payment, a booking reference number will be assigned and noted on your original invoice. The Company cannot be liable for any penalties or losses incurred as a result of voluntary or involuntary changes to transportation schedules.

1.3 The balance is due no later than 8 weeks prior to commencement of the program. If the balance has not been received by that date, the Company shall be entitled in its discretion to treat your reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by the Company.

1.4 The Company will not provide tickets, coupons, vouchers or documents until full payment has been received.

1.5 The Company will not accept responsibility for wire transfer and/or overnight mail charges.

1.6 Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by the Company have limited capacity. It is essential to make reservations well in advance to ensure your preferred arrangements. All quotes are therefore subject to change and availability. All quotes are subject to exchange rate fluctuations up until the day of full and final payment.

1.7 As part of our Privacy Policy Sun and Sandals do not accept Credit Cards as a form of payment. Our preferred method of payment is by electronic bank transfer.

1.8 For WEDDINGS - it is the responsibility of the couple to ensure that wedding guests settle their payments timeously. Sun and Sandals can invoice each wedding guest directly but the final collection and ensuring guests' accounts are fully paid for prior to the wedding rests entirely with the bridal couple. Sun and Sandals strongly suggest couples discuss a destination wedding freely, honesty and openly with guests prior to booking a venue to ascertian that the destination, flights, location and venue is indeed, affordable for the group. Many packages including discounts rendered by properties subject to a certain number of rooms booked on the wedding night by the wedding party.

Discounts and promotions negotiated with venues and Sun and Sandals are offered by the venue, hotel, resort, lodge or service provider. Such discounts, benefits, promotions are given in the sole discretion of service providers and subject to their Terms and Conditions. Should numbers of wedding guests change or minimize in any way, Sun and Sandals Tours will not be responsible for discounts and free nights being withdrawn by service providers. Such discounts and promotions are entirely administered by the service provider and are in no way under the control of Sun and Sandals Tours. Booking of wedding services and venues are subject to availability and change until full payment has been received. Venues affected by the weather may change on the day according to the state of the weather and this is in no way the responsibility of Sun and Sandals Tours. Sun and Sandals Tours is a wholesale tour operation, not a wedding directory or wedding coordinator. We can only offer packaged weddings as part of a tour service. Consultations will be charged for by either one of our consultants or our wedding coordinator.

2. CANCELLATIONS AND REFUNDS

2.1 Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by the Company. If written notification is received prior to 8 weeks before departure, your deposit is forfeited. If your cancellation is made within 8 weeks of departure, cancellation charges will be levied. The scale of charges, more than 8 weeks prior to departure - deposit is forfeited. Less than 8 weeks prior to departure - full payment forfeited.

2.2 If you are a no show, the Company shall be entitled to treat your reservation as cancelled without having given the Company any notice, and the provisions of Paragraph 2.1 shall apply. It is advisable to take out Travel Insurance for such instances as well as lost luggage and delays. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy held by you, such charges will normally be refunded by the insurance company, subject to the terms of the insurance.

2.3 Any request to amend or change a booking once it has been confirmed may be accommodated subject to space availability. Such changes, depending on how soon before departure might be subject to a US$ 100 Levy to expedite the booking. These fees will be added to your final invoice.

2.4 No refunds are given: (1) for lost travel time or substitution of facilities, (2) for itineraries amended after departure, (3) for circumstances arising beyond the Company's control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of your program, (4) if you do not appear for any accommodation, service, sightseeing or trip segment without notifying the Company, or (5) if you leave your program after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations, wedding or honeymoon services (6) if you suffer loss of services or inconvenience as a result of travelling without the correct documentation, including passports, visas and innoculation certificates, wedding documents.

2.5 For WEDDINGS - Cancellations and refunds for wedding services are determined as per 2.1 - 2.4 above. The chosen ceremony and reception venue may also have Terms and Conditions relating to deosits, cancellations and refunds. Upon invoice these will be sent to clients for their due consideration and must be adhered to.

3. RESPONSIBILITY CLAUSE

3.1 The information contained on this site is an invitation to do business and not an offer. Sun and Sandals , act herein as agents for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself. The Company acts as an agent only in producing and operating the tours and wedding coordination of services

3.2 The Company acts as booking agent for hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, wedding vendors and wedding services and other independent contractors providing accommodations, transportation, and/or other services abroad. Each of these companies is an independent corporation with its own management and is not subject to the control of the Company, including, but not limited to, various overseas ground operators.

3.3 All bookings like those described above are accepted by the Company, as agent for independent overseas ground operators. The transportation, accommodations and other services provided by the ground operators are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers. Wedding Venues are subject to Terms and Conditions of each individual property. The Company acts only as an agent in producing this site and operating these tour and wedding services on condition that the Company shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by defect, error or default of any company or person engaged in these provoding these services. The Company reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of any program any person at any time, and to pass on to program members any expenditure incurred by delays or events beyond its control. In case of any appreciable variation in its cost, the Company reserves the right to adjust its rates. Sun and Sandals makes every effort to ensure that all arrangements and services connected with your package will be carried out as specified in the most efficient and effective way possible. However we do not have direct control of the provision of services by suppliers and whilst, every supplier is chosen with the utmost care, we do not accept liability for errors or omissions of such suppliers.

3.4 Sun and Sandals Tours is in no way responsile for the obtaining of Visas or correct Passports and Travel Documentation necessary to enter a destination. All Vaccination Certificates, Visas, Passports and travel documentation is entirely the responsibility of the passenger as is the onus to contact the necessary Embassy as to current requirements. Sun and Sandals Tours is in no way responsible for wedding documentation which should be in order prior to departure. Please ensure you have the necessary documentation and copies thereoff in order prior to departure.

4. RISKS 4.1 The Company draws your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by the Company.

4.2 It is your sole responsibility to take all appropriate medical advice prior to departure as to whether or not you are fit enough to undertake the trip booked. The Company shall not be liable for illness, injury or death sustained on a program sold by the Company which is not due to the gross negligence of the Company, its officers, employees, authorised representatives or agents whomsoever.

5. FORCE MAIOR 5.1 Force Majeure means, in relation to the Company, any circumstances beyond the reasonable control of the Company including, but without limitation, acts of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, or requisition, sickness, quarantine, government intervention, weather conditions or other unexpected occurrences. For weddings - weather permitting some ceremonies and receptions will be arranged outside. Should the weather not permit such a venue to be possible an alternative venue shall be arranged and no refund given.

5.2 If the Company is affected by Force Majeure it shall forthwith notify you of the nature and extent thereof.

5.3 The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

5.4 If the Company is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by the Company to you as a result of the non-performance of any of the Company's obligations hereunder shall remain in its sole and absolute discretion although the Company shall use its reasonable endeavours to reimburse you where possible. However, the Company shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to the Company of the Force Majeure.

5.5 Regarding civil unrest, once the Company has investigated the prevailing situation as it deems fit, it shall remain in the Company's sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip. However, if, after having made all reasonable and proper inquiries, the Company is of the opinion that the trip may proceed, no refund will be payable to you and the provisions of Paragraph 2 shall apply.

5.6 With regards to weddings, 1.8 applies with regards to Force Majeure as well as 5.1 - 5.5. Should the wedding venues be unavailble on the day due to circumstances beyond our control an alternative venue to the value of the package will be organised any additional fees will be born by the client.

6. INSURANCE

6.1 The Company strongly recommends that clients obtain the following types of insurance which are commercially available: Accidental death and disability, Emergency medical evacuation, Trip cancellation, Major Medical and Loss of personal effects.

7. SURCHARGES & EXCHANGE RATES

7.1 The company cannot be held liable when, through circumstances beyond our control, a third party supplier imposes a price increase on their product/s after the client has paid any monies toward such services.

8. TERMS AND CONDITIONS These terms and conditions govern the relationship between the Company and you, to the total exclusion of any other terms and conditions. No alteration to the terms and conditions may be made by any of the Company employees, authorised representatives or agents, unless in writing by an authorised officer of the Company. All decisions and matters subject to the Company's discretion shall be made by an authorised officer of the Company.

9. CARRIAGE BY LAND. SEA AND AIR

9.1 Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, Sea and Air travel are also subject to operational decisions of carriers and air and sea ports which may result in cancellations, delays or diversions, over which the Company has no control and for which the Company accepts no liability whatsoever.

9.2 The passenger contract in use by the airline carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these programs and/or the passengers.

9.3 CHARTER FLIGHTS

9.3.1 Charter flights booked with specific departure times are strictly adhered to, and a no shows will be charged in full. Incoming passengers coming off private or scheduled flights arriving 30 minutes or more after scheduled arrival times will be treated as no shows and charged accordingly.

9.3.2 It is an expressed condition that passengers' luggage is limited to 12kg. Only soft hold-all type bags will be permitted. 10. BAGGAGE Temporary or permanent loss of baggage is the responsibility of you or the carrier.

10. DOCUMENTATION AND HEALTH REQUIREMENTS

It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, international driving license, legal requirements for Civil weddings or other documentation required for the trip are obtained and are in order. It is your responsibility to meet any additional costs incurred either by yourself or by the Company on your behalf as a result of any failure by you to comply with such requirements. The company may offer advice on such matters, but the onus is on the client to fully acquaint themselves with any necessary visa and inoculation requirements. The company may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation. Wedding documentation, most countries require minimum three months processing time, copies of legal documents should reach our offices timeously. Sun and Sandals Tours will not be liable for costs incurred sending legal documents abroad, costs levied by a country to expedite a request, translation of such documents, obtaining the valid Marriage Certificates and correcting Documents. Ensuring that the legal requirements are met is the client's responsibility. Clients are advised to contact the Department of Home Affairs timeously before a destination wedding.

11. SPECIAL REQUESTS

You must advise the Company in writing of any special requests; e.g. diet, facility or physical handicap, when you submit your reservation request to the Company. The Company will meet such requests, if possible.

12. INFORMATION IN THE TRAVEL PROPOSALS

All information given in the Company's travel proposals is, to the best of the Company's knowledge, correct at the time of going to print but the Company reserves the right to change same. The information provided in this travel proposals convey typical scenes experienced and details on each destination; but the subject matter may not necessarily be experienced in the exact detail thereof while visiting that destination. Quotations are given subject to the exchange rate of the quoting day. Quotes may change after 24 hours subject to exchange rate fluctuations as well as departure tax increases and other taxes, surcharges levied beyond our control.

13. CONSENT The payment of the advance payment OR any other partial payment for a reservation on a safari constitutes consent to all provisions of the conditions and general information contained in the Company's Internet Pages, Brochures, Invoice and Travel Documents. The terms under which you agree to take these programs cannot be changed or amended except in writing signed by an authorised officer of the Company.

14. UNUSED SERVICES

Any deviation from the planned itinerary or the failure to use services , can unfortunately not be refunded to passengers.

16. CONDITION OF BOOKING

You shall comply with the instructions of the Company's representatives at all times. No Client shall be accepted or be permitted to continue on a program while their status or mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable of caring for themselves or make themselves objectionable to other Clients or become a hazard to themselves or other Clients and the Company will not be responsible for expenses by such persons precluded from completing the program for this reason.

17. NOTICE OF ENFORCEABILITY P

lease remember, when you book travel related services with the Company, you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated in this brochure.

18. GENERAL INFORMATION

18.1 Insurance - Passengers are strongly advised to take out travel insurance covering personal accident, medical expenses, baggage and loss of deposit or part of fares lost through cancellations.

18.2 Driving Licence - If passengers intend to drive a rental vehicle they should obtain the necessary driving permits to operate such a vehicle. 18.3 Reconfirmations - Passengers are reminded that they are personally responsible for reconfirmation of flights within 72 hours of arrival at any destination. Failure to do so may result in the cancellation of a flight reservation by the airline. 18.4 Purchases during travel - All services and tours booked through Sun and Sandals must be pre paid for in full prior to departure. Whilst on holiday any additional purchases, tours, services, upgrades, laundry, items of a personal nature, accommodation, tips, gratuities shall be payable by the client in full directly to such service provider. Sun and Sandals will, under no circumstances be responsible for bill backs and accounts generated by clients during the duration of the stay.

18.3 Please note Sun and Sandals Tours as Wholesale Tour Operators will not and cannot break up or break down our packages.

18.4 For a destination wedding, the onus of documentation ultimately rests with the couple. Please contact your Home Affairs Office or the respective Embassy to ensure all documentation is correct. Please ensure that all documentation is presented to our office timeously and that the original is made availble to the Marriage Officer. Sun and Sandals Tours shall not be responsible for documentation which is not correct or presented timeously.

19. YOUR PERSONAL RESPONSIBILITY

The onus is on all individual/s concerned to fully acquaint themselves with the Terms and Conditions document and all matters such as visas, required documentation, payment schedules and cancellation policies. Sun and Sandals will assist you to the best of our ability in providing answers and information pertaining to your booking. Should you not find the information required on the site, the onus is on the individual to forward any and all such requests to the Company, which shall endeavour to the best of their ability to assist the traveler.

20. CONTRACT

The contract entered into by a client and Sun and Sandals is applicable after the payment of a deposit. The contract is entered into in the Republic of South Africa and governed by the Law of the Republic of South Africa.

For Destination Weddings - We cannot offer directory services for weddings nor can we offer a wedding coordinator cold but only as part of a tour service.